Hapy88 takes every member's privacy seriously. This document explains how we collect, use, and protect your personal information at all times.
We have built a multi-layered data protection system to ensure that every piece of information you share with us remains secure at all times.
All data transmitted between your device and hapy88 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Your personal information is stored in reputable data centers with strict physical and digital access controls. No unauthorized personnel can access your data.
You have full control over your personal data — request access, correct inaccurate information, or delete your account at any time through the account settings panel.
Hapy88 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you — not to us as a business asset.
This Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually ensure our data handling practices align with current legal requirements.
In the event of any security incident involving your data, hapy88 is committed to notifying you within the timeframe required by applicable law.
Hapy88 respects the privacy of everyone who uses our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the hapy88 website and services.
By registering and using the hapy88 platform, you consent to the practices described in this Privacy Policy. If you do not agree with any provision herein, you are advised not to continue using our platform.
This policy applies to all personal data collected through the hapy88 website, mobile app, email communications, live chat, and any other service channels we operate.
Note: This Privacy Policy should be read together with the Terms and Conditions and Responsible Gaming Policy hapy88 which forms part of the overall agreement between you and our platform.
To provide a secure, personalised, and high-quality service, hapy88 collects various categories of information depending on how you interact with our platform.
In certain cases, we may receive information about you from trusted sources such as identity verification service providers, payment partners, and approved fraud prevention agencies.
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, date of birth, IC | Mandatory |
| Contact | Email, phone | Mandatory |
| Financial | Bank account, e-wallet | Mandatory for transactions |
| Technical | IP address, browser, device | Automatic |
| Usage | Game history, sessions | Automatic |
| KYC Documents | MyKad, passport | For withdrawal |
Hapy88 uses your personal information for legitimate and transparent purposes. We do not process your data for any purpose other than those stated here without obtaining additional consent from you.
Your Choices: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawal does not affect data processing required for account operations.
Hapy88 does not sell or rent your personal data to any party. However, in certain limited circumstances, we may share your information with the following parties:
We work with carefully selected third-party companies to provide support services such as payment processing, identity verification, cloud services, and analytics. All these providers are bound by strict confidentiality agreements and are only permitted to process your data under our instructions.
We may disclose your information to law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order. In such situations, we only disclose the minimum information necessary.
If hapy88 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance should this situation arise.
Our Guarantee: In all circumstances, hapy88 ensures that any data sharing complies with applicable privacy laws and is protected by appropriate confidentiality agreements.
Hapy88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the hapy88 platform. More information on managing cookies can be found in your browser's help documentation.
Protecting your personal data is hapy88's highest priority. We implement a range of technical and organizational security measures to keep your information safe from unauthorized threats.
Two-Factor Authentication: We strongly encourage all members to enable 2FA in your account settings. This feature adds a significant extra layer of protection against unauthorized access.
As a hapy88 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights.
Request a copy of all personal data we hold about you in a readable format.
Request corrections to any inaccurate or outdated information in your records.
Request the deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured format for transfer to another platform if needed.
Request a restriction on the processing of your data under certain circumstances while an issue is being resolved.
To exercise any of the above rights, contact the hapy88 customer support team via live chat or email at [email protected]. We will process your request within 30 working days.
Hapy88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or to fulfil applicable legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of active account | Account Management |
| Transaction records | 7 years after transaction | Legal compliance |
| KYC Documents | 5 years after account closure | AML/KYC Requirements |
| Communication logs | 2 years | Support & records |
| Technical & log data | 12 months | Security & Audit |
| Marketing data | Until consent is withdrawn | Preferred communications |
Upon expiry of the retention period, data will be securely deleted or anonymised so it can no longer be personally linked to you.
The hapy88 platform may integrate third-party services for payment, verification, and technical support purposes. These providers have their own privacy policies governing how they handle data.
Hapy88 is not responsible for the privacy practices or content of any third-party services we integrate with. We encourage you to read the privacy policy of the relevant provider before sharing information with them.
All payment and verification providers integrated with hapy88 are selected based on high security and privacy standards. They are contractually bound to protect data processed on our behalf.
Hapy88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technologies used.
You will be notified of any material amendments via your registered email or in-platform notification at least 14 days before changes take effect. The most recent update date will always be displayed at the top of this page.
Continued use of the hapy88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree, you may close your account and stop using the platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how hapy88 handles your personal data, please contact our team:
We value every piece of feedback and are committed to addressing your concerns seriously and in a timely manner.
Our Commitment: The hapy88 data protection team is always ready to help you understand your rights and ensure your personal data is handled in the safest and most responsible manner.